Advising Centre

Description

Advisors – performs the functions of an academic mentor of a student in the relevant educational program, assists the student in forming an individual curriculum from the disciplines of choice and mastering the educational program during the study period.

Advisors advise students on explaining AlmaU’s academic rules and procedures and academic degree requirements and provide information on available resources at the university.

The Advising center works with students of all full-time courses, advises on scheduled registration for disciplines and teachers, supports students with academic difficulties, provides individual consultations that take into account the special needs of each student, and, if necessary, directs them to the appropriate offices.

The mission of our team is to provide high-quality consulting support to students in their educational plans, contributing to their successful development and achieving their individual goals.

Academic policies and procedures for undergraduate programs

Graduation Policy

Regulations on leave, dismissal and voluntary withdrawal

Student Code of Conduct

Academic calendar

Frequently asked questions

What is the AIS "Platonus"?

AIS “Platonus” is an educational portal where students can see their academic results, schedules, university news, academic debts, get help, send an application online, etc
How can a student register for AIS "Platonus"?

The student can register in two ways: through an Individual curriculum and through online registration through the schedule in his personal account in AIS “Platonus”.
What should I do if a student wants to drop out?

If a student wants to be expelled during the academic period, he must log into his personal account in the AIS “Platonus” in the SSC module, send an application for expulsion indicating the reason for the expulsion. Based on this application, an order for expulsion is issued and then the student will be considered officially expelled according to the “Rules of transfer and restoration”, if the student has academic debt in the first semester of the first year, he will not be able to recover. The student will need to re-register and take the UNT (Unified National Testing). From the moment the order is issued, the accrual of tuition fees is suspended. Along with the application, the student must simultaneously apply for a workaround sheet.
Can a student transfer from one educational program to another educational program, from one language department to another?

A student can transfer to another EP subject to the absence of academic debts in the first semester of the first year and with a difference of no more than 5 disciplines. To transfer to another EP, the student must write an application in the personal account of AIS “Platonus” for transfer within the university from one EP to another, with the provision of an academic transcript to calculate the difference. If there is a difference of no more than 5 disciplines, a transfer order is issued, after signing the order in the student’s personal account, the EP, the language of instruction is changed. Next, the order is sent to the advising center, where the student must register for the discipline again according to his EP. The difference that will be revealed is rented on a fee basis.
Can a student transfer from one language department to another if the student is studying on a state educational grant?

At the time of admission to the university, a student can choose any language department as a student, and subsequently transfer from one language department to another with the preservation of the grant is possible only with the permission of the dean of the School to which the student belongs, by writing an application in his personal account in AIS “Platonus” for transfer within the university from one language department something else. Transfer is possible only during the vacation period, without academic debts in the first semester of the 1st year.
How do I pay for fx, retail?

Payment can be made through the Caspi application – payments – all – education – universities and colleges – name of the university – data is filled in (faculty-course- student’s full name, student’s IIN, Purpose of payment – retake fx, additional courses)
How do I pay for my tuition?

Payment can be made through the Caspi application – payments – all – education – universities and colleges – name of the university – data is filled in (faculty-course- student’s full name, student’s IIN, Purpose of payment – tuition fee)
Where can I get a student's certificate from the university (at the place of requirement, GTSVP allowance, military enlistment office)?

You can get help by clicking on the link https://platonus.almau.edu.kz

in the AIS “Platonus”, Use your Username and password to log into your personal account, the login is registered with @almau.edu.kz . The main page opens and select the “Applications” category. Click on your Personal Account and go into it and select the “Applications” tab. In the category, select the “Issue of certificates” function, select the type of help, the language of issue and send a request.
Where can the student get/view the transcript?

The student can see the transcript in his personal account https://platonus.almau.edu.kz in the AIS “Platonus” in his personal account, he can also receive a transcript by submitting an application for the issuance of a transcript in the “Transcript issuance” category. A signed and stamped transcript can be obtained in room 107 at the registrar’s office.

Phone and mail of the Central Office

Phone: 8(727) 313-30-83, вн. 559

Mail ЦПС:: s upport.cent@almau.edu.kz

How do I calculate the GPA?

How do I register for retail?

To register for retail and difference, the Advising Center will send an electronic link to the excel file, where there will be detailed instructions on registration and payment
When can a student sign up/close a retail store?

If there are academic debts (retail) or differences, the student can close them in the autumn/spring semester or during the summer semester.

In the first week of the fall/spring semester, the student looks at the class schedule of all courses and finds the discipline for which there is a debt (retail/ difference).

Chooses the best option so that there are no overlaps and conflicts in the schedule of basic classes and debt. The student can register for retail / difference by sending a link from the advising center, where you specify your details.

Registration for the summer semester takes place after the end of the spring session and only for those disciplines that will take place in the main summer semester. After the release of the schedule, the student must approach and make an appointment for retail / difference at the Advising Center.
How can a student get an ONAY pass if they lose it?
To receive an Onay travel card, the student must go to the Ony office and submit the following documents:
1. 3×4 photo
2. Information from the University
3. A copy of the personal account
How can a student get an Onay travel pass for the first time
To receive the Onay card, you must send scanned versions of the following documents by e-mail: onay@almau.edu.kz:
1. Scanned version of the certificate from the place of study in jpeg format (you receive it at the university through your personal account)
2. Copies of the identity card in jpeg format (the copy must be on one sheet)
3. Photos in jpeg format
In the subject of the letter, you need to specify your full name and educational program. For example: Ivanov Ivan Ivanovich – Management.

After filling in the database, “Onai! A reply with payment instructions will be sent to the email address from where the documents were sent. After receiving the response, you will need to pay 500 tenge.

To receive ready-made “Onay” cards, there will also be a mailing list to corporate Outlook mail
How to enter the military department? What is the time frame for the selection?

To study at the military department, a student can apply to one of the following universities: the Military Department of Al-Farabi Kazakh National University, MUIT and the Military Department of NARXOZ University.

Contacts of the Treasury:

Department officer on duty:

+7 (727) 277-47-72

Secretary of the Commission:

+7 708 171-72-15

NARXOZ Contacts:

Deputy Head of the Military Department

– 377-12-02

Office work – 377-11-93, +7 707 998 28 98

Regarding deadlines, each military department makes a newsletter to the university for students.

(Regarding the timing of the collection and delivery of documents, there will be mailings from the Adviser, after receiving a letter from the military department)

IIT Contacts:

Almaty, 52/G Abaya str. (Baizak Business Center), 2nd floor, office 229, tel. 244-51-05.

Days of receiving documents: DAILY (Saturday, Sunday is a day off).
How do I get a discount or a social grant?

Social grants and discounts are provided by the decision of the Commission. You can get a full list of documents and discounts from the financial manager of the Government Communications Center in office 111.
Where can a student find his student ID?

He enters the Kaspi application – public services – digital documents – student ID.
Where and how can a student download Outlook corporate mail.

A student can log into Microsoft 365 and download Outlook mail in the application. Or through the app in the android Google Market, and on the iPhone through the AppStore. You can log in to Outlook via your personal username and password from AIS “Platonus”
If a student has not been graded for PK 1, 2 or the exam, what should he do?

If this is a system error, and you have passed all the tasks, PK 1,2 and the exam, then you need to write an application through your personal account in the SSC module in the AIS “Platonus” for grading.
How can students book an auditorium?

The audience can be booked on the website http://booking.almau.edu.kz/home?page=2
How do I get the password for the AIS "Platonus"

First-year students and students enrolled in master’s and doctoral programs receive a login and password to their personal email.

Undergraduate, graduate, and doctoral students who have forgotten or lost their username and password can restore their username and password via the corporate chatbot @almauedu_bot
How can a student find out the teacher's last name?

On the AIS “Platonus” portal, your individual academic schedule for the semester is displayed in the SCHEDULE section and then by clicking on the Discipline window, you can view the full name of your teacher and the class format.
How can a student get a sabbatical?
Academic leave is granted only in cases for grant holders:
1. Conscription (the student brings a certificate of conscription to the university)
2. Pregnancy (30-32 weeks), sick leave, child care
3. Disability due to health (MAC with a recommendation on granting academic leave)
For payers:
1. Conscription (the student brings a certificate of conscription to the university)\
2. Pregnancy (30-32 weeks), sick leave, child care
3. Disability due to health (VCC with a recommendation to grant academic leave)
4. Due to personal circumstances
The student can write an application through his personal account in the SSC module
How can a student register for Moodle?

The student must follow the link and register on the planform online.almau.edu.kz
Is it possible for a student in language disciplines to move from one level to another level during the semester?

It is not allowed to move from one level to another during the semester. A student can apply through his personal account in the SSC module for transfer to another language level before the beginning of the semester, or during the first week of the fall semester (for applicants). According to the results of the last semester, provided that the student has passed the exam for “good” and “excellent”, then in the next semester the student can move to a higher or lower level.
When do I have to make tuition payments?

Tuition fees, according to the agreement for the provision of educational services (paragraph 4.4), must be paid 10 calendar days before the start of training in the corresponding semester. If you have not made the payment on time, then the University, according to the agreement for the provision of educational services (paragraph 5.2), has the right not to allow the Student to study in the absence of payment for the disciplines of study declared for registration.
Can a student graduate from university at an accelerated rate?

Yes, a student can graduate from university at an accelerated pace, having additionally studied the disciplines of the future course. To do this, you need to write an application through the student’s personal account in the SSC module, the student indicates the disciplines of future courses from his curriculum that he wants to take in advance.
Where can the student see the curriculum?

The student needs to log into the AIS “Platonus” system using the link: https://platonus.almau.edu.kz, log into your personal account, then select “Curriculum” in the Menu, where you can see your disciplines by semester. You can see the description of the disciplines in the “My disciplines” section.

How does the credit system assessment work?

How do I save internal grants and discounts?

Based on the Regulations on Internal Grants and Discounts, grants and discounts are maintained subject to the level of academic performance, according to your contracts.
How can a student travel to foreign universities for academic mobility?

In order to travel on academic mobility to partner universities, it is necessary to approach the Manager in 101 rooms, consult, then write an application in 101 rooms for one semester, choose the university where the student wants to study, take an exam to determine the language level, pass an interview and a competition. The Academic Mobility department also makes newsletters about the start of the competition.
Can a student transfer from one language department to another if the student is studying on a state educational grant?

At the time of admission to the university, a student can choose any language department as a student, and subsequently transfer from one language department to another with the preservation of the grant is possible only with the permission of the dean of the School to which the student belongs, by writing an application in his personal account in AIS “Platonus” for transfer within the university from one language department something else. Transfer is possible only during the vacation period, without academic debts in the first semester of the 1st year.
Where can a student see their grades, GPA in AIS "Platonus"?

The student can see his scores in the Transcript, as well as in the student’s “Menu”, where in the “Journal” tab, he chooses the year of study and semester, detailed information on disciplines and grades is reflected there (the student can see his grades for current assignments, boundary controls and exam grades). At the same time, it must be remembered that the admission rating for the exam must be at least 50 points.
The student can see his GPA in the “Transcript” section, where you can see the GPA for the semester, for the year and the total GPA at the end of the transcript.
How can a student get attached to a polyclinic?

Nonresident students can attach to the Multidisciplinary medical center “A CLINIC”, at the address Almaty, Zharokova 275a, Baykadamova

There are 2 ways to attach:

1.ON-LINE – through the e-government portal
egov.kz To do this, you must have an electronic digital signature (EDS) and be registered on the site egov.kz .

Underage students are attached by their parents using an EDS key!!!

Go to the section “Citizens” – “Healthcare” – “Medical care” – “Attachment to a medical organization providing primary health care” – select the clinic “A CLINIC” (Almaty, Bostandyk district).

2. Written statement (for certain groups of the population – the disabled, pensioners)
You need to have an identity card with you, fill out an application for attachment at the clinic’s registry.

Almaty, Zharokova 275a, Baykadamova village

REGISTRATION OFFICE: +7(727) 240-40-40 / 41/ 42, +7 708 923 2525

Call Center: + 7 (727) 230 13 56, 223 13 45, +7 707 240 2525

Rehabilitation Department:+7 778 001 7352 (Жарокова 275а, Уг. Байкадамова)
How can a student apply for a bank card for a scholarship and when will the scholarship be received?

To open a bank card, a student needs to get a certificate at the place of the requirement that he is a student of our university in his personal account at AIS Platonus, take the certificate to Halyk Bank. Download the mobile banking application and download the certificate of opening an IBAN account and hand it over to the accountant who sits in the 221 office. The scholarship will be received when the Financial Center sends money to the student’s account.
I stayed to retake the exam, what should I do?

Students who receive an FX score in the range of 25 to 49 points on the final exam are eligible for retake. To do this, they must register to take the exam again. Registration is carried out by sending personal data and a receipt for payment of one loan to the registrar’s office by e-mail. The email address will be provided by the advisor

Advising Center / office 123

advising-center@almau.edu.kz

qr code for communication with advisors in telegram using the AlmaU login and password

Academic Mobility Department / Office 101
- 8 (727) 313-30-44
- ПН по ПТ с 9 до 16:00
https://t.me/global_almau
- Double Degree
- Exchange program
- Summer & Winter schools
Student Support Center (SSC) / office 111
- 8 (727) 313 30 83
- ПН по ПТ с 9 до 16:00
* Issuance of a certificate at the place of demand, the military enlistment office, for the SPPC allowance
* Information about social discounts
* All types of applications (transfers from other universities and to other universities, transfers within the university, recovery, expulsion at will, individual work schedule due to illness, for payment in tranches, for a social discount, repeat course, academic leave, withdrawal from academic leave, extension of academic leave, archival certificate, the official transcript, for a vacant grant, the enrollment of conditionals, the refund of funds, etc. types of applications)
Registrar's office / office 107
- 8 (727) 313-27-50
* Transcript issuance
* Issuance of original documents
* Get the original certificate and other documents that were submitted to the admissions committee
* Provision of student offsetting
Career Planning Center / office 109
- 8 705 525 68 69
* Assistance to students in finding places for professional practice;
* Organization and holding of events aimed at the employment of students and graduates
* Organization of activities to ensure additional employment of students
* Assistance to students and graduates of the University in the implementation of their career plans
Psychologist / office 115
- l.berikbalanova@almau.edu.kz, +7 (705) 202 07 71
* Individual consultations
* Group therapy
* Counseling in psychological projects
Student Development Center / Office 117
- 8 (727) 313-28-74 / 8 (727) 313-30-95
* Development of student life
* Joining student clubs
* Conducting student events
* The hostel
Copy center / office 125
- с ПН по ПТ с 9 до 16:00
(towards the medical center and library), opening hours from Mon to Fri from 9 to 16:00″
Medical center / office 129/127

(towards the medical center and library), opening hours from Mon to Fri from 9 to 16:00″

Discipline	Number of credits	Assessment	Assessment by letter system	Digital equivalent
Information and communication technologies	5	95	А	4.0
Microeconomics	3	80	В	3.0
Foreign language	5	0	F	0.0
Marketing	5	65	С	2,0

Points (% content)	The rating according to the letter system	Digital equivalent	The rating according to the traditional system
95 – 100	А	4,00	Excellent
90 – 94	A-	3,67	Excellent
85 – 89	B +	3,33	Well
80 – 84	В	3,00
75 – 79	B-	2,67
70 – 74	C +	2,33
65 – 69	С	2,00	Satisfactory
60 – 64	C-	1,67
55 – 59	D +	1,33
50 – 54	D	1,00
25-49	FХ	0,5	Unsatisfactory
0 – 24	F	0	Unsatisfactory

Description

Academic policies and procedures for undergraduate programs

Graduation Policy

Regulations on leave, dismissal and voluntary withdrawal

Student Code of Conduct

Academic calendar

Frequently asked questions

Advising Center / office 123

Academic Mobility Department / Office 101

Student Support Center (SSC) / office 111

Registrar's office / office 107

Career Planning Center / office 109

Psychologist / office 115

Student Development Center / Office 117

Copy center / office 125

Medical center / office 129/127