Student Support Center

Description

The AlmaU Student Support Center offers a wide range of academic, financial and visa support services for students.

We strive to create a supportive environment that ensures the success of each student. Our specialists provide advice and information support.

Our core services include:

Academic issues
- Acceptance of applications
- Obtaining certificates (at the place of request, to the military enlistment office, to the SPPC)
- Consultations on paperwork.
- Information on translation and restoration issues (within the university and from another university)
- Registration of documents on translation and restoration
- Individual consultations on academic issues.
Financial support
- Consultation on the provision of social discounts and grants
- Formation of additional agreements to the main Contract for the provision of educational services
Visa support
- Consultation on visa support
- Registration of foreign students
- Visa processing for foreign students
- Filling in the database and issuing Onay cards

Frequently asked questions

How can I get a consultation at the Student Support Center?

To get a consultation, call the center at +7 (727) 313-30-58 and send an e-mail request support.cent@almau.edu.kz
What services does the Student Support Center provide?

The Center provides academic advice on academic, financial and visa support for students.
What is AIS Platonus?

AIS Platonus is an educational portal where students can see their academic results, schedules, university news, academic debts, get help, send an application online, etc
How can I get a certificate that I am a university student?

You can get a certificate of your place of study through the Platonus application, instructions on how to get a certificate.
Is it possible to transfer from one language department to another if a student is studying on a state educational grant?

At the time of admission to the university, a student can choose any language department as a student, and subsequently transfer from one language department to another with the preservation of the grant once for the entire period of study with the approval of the dean of the school.
What should I do if a student missed classes due to illness?

If a student falls ill during the academic period, he must write an application (Instruction) through Platonus to obtain permission for an individual delivery schedule (working out) or go to room 111 from 9/00 to 17/00 and write an application.

At the same time, the student must attach a medical certificate to the application, which reflects the diagnosis, the period of the disease, how and with what they were treated. After that, the student is given an individual delivery schedule.

The certificates must be of Form 037 with a Qr code and are valid for 5 calendar days.
What should I do if a student wants to drop out?

If a student wants to be expelled during the academic period, he must write an application for expulsion through Platonus indicating the reason for the expulsion or go to room 111

Based on this application, an order for expulsion is issued and then the student will be considered officially expelled. From the moment the order is issued, the accrual of tuition fees is suspended
Does the student want to get ONAY?
ДTo receive a single Onay travel card, the student must send it to the following email address onay@almau.edu.kz the following information:
- FCs
- Course, specialty, language department
- Scanned copy of the ID card (on both sides in Jpeg format)
- Scanned copy of the certificate from the place of study (Jpeg format)
- Photo 3*4 (Jpeg format)
After sending an application for an Onay card, you will be provided with instructions for paying for the card. The cost of issuing the card is 500 tenge. The cost of a single trip on the student transport card “Onay” is 50 tenge.

In case of loss of the Onay card, you must contact the Onay Center at: Address: 33 Ryskulbekov Street (Mustafina Street) Phone number: +7 727 397 0191 Working hours: Monday – Friday 9:30-17:30
Where can I get a student's certificate from the university (at the place of requirement, SPPC (manual), military enlistment office)?

You can get a certificate by clicking on the link https://platonus.almau.edu.kz

into the Platonus system, Use your Username and password to log into your personal account, the login is registered with @almau.edu.kz . The main page opens and select the “Applications” category. Click on your Personal Account and go into it and select the “Applications” tab. In the category, select the “Issuance of certificates” function, select the type of help, the language of issuance, send a request and receive a certificate immediately.
How to enter the military department? What is the time frame for the selection?

To study at the military department, a student can apply to one of the following universities: the Military Department of Al-Farabi Kazakh National University, MUIT and the Military Department of NARXOZ University.

Contacts of KazNU:

Department officer on duty:

+7 (727) 277-47-72

Secretary of the Commission:

+7 708 171-72-15

NARXOZ Contacts:

Deputy Head of the Military Department

– 377-12-02

Office work – 377-11-93, +7 707 998 28 98

IITU contacts:

Almaty, 52/G Abaya str. (Baizak Business Center), 2nd floor, office 229, tel. 244-51-05.

Days of receiving documents: DAILY (Saturday, Sunday is a day off).

On issues of deadlines, each military department makes a mailing list to the university for students (On issues of deadlines for collecting and submitting documents, there will be mailings from the Adviser, after receiving a letter from the military department).
Where can I apply to apply online?

You need to write to the post office support.cent@almau.edu.kz a letter about which application you want to write and you will be sent the required application template
How do I get a discount or a social grant?

Social grants and discounts are provided by the decision of the Commission. You can get a full list of documents and discounts from the GCC financial manager in the 111 office.
Where can the student find his disposal?

An email will be sent to the student’s corporate Outlook email indicating the period of work specified in the order
How can a student get a sabbatical?
Academic leave is granted only in cases for grant holders:
1. Conscription (a student brings a certificate of conscription to the university)
2. Pregnancy (30-32 weeks), sick leave, child care
3. Disability due to health (MAC with a recommendation for academic leave)
For payers:
1. Conscription (the student brings a certificate of conscription to the university)
2. Pregnancy (30-32 weeks), sick leave, child care
3. Disability due to health (MAC with a recommendation for academic leave)
4. For personal reasons
Can a student graduate from university at an accelerated rate?

yes, a student can graduate from university at an accelerated pace, having additionally studied the disciplines of the future course. To do this, you need to write an application addressed to the vice-rector through the student’s personal account in the SSC module, the student indicates the disciplines of future courses from his curriculum, which must be completed in absentia.
How do I save internal grants and discounts?

based on the provisions on internal grants and discounts, grants and discounts are maintained subject to the level of academic performance, according to the supplementary agreement to the Educational Services Agreement.
How can a student get attached to a polyclinic?

Nonresident students can attach to the Multidisciplinary Medical Center “A Clinic”, at 275a Zharkov St., Baykadamova St., Bostandyk district, Almaty
You can attach it in 2 ways:
1. ON-line-through the E-Government portal egov.kz .
To do this, you must have an electronic digital signature (EDS) and be registered on the site egov.kz .
Go to the section “citizens” – ” Healthcare” – “medical care” – “attachment to a medical organization providing primary health care” – select the clinic “a Clinic” (Almaty, Bostandyk district).
2. Written application (for certain groups of the disabled population,
pensioners)
The student must have an identity card with him, fill out an application for attachment to the clinic’s registry.
REGISTRATION OFFICE: +7(727) 240-40-40 / 41/ 42, +7 708 923 2525
Call Center: + 7 (727) 230 13 56, 223 13 45, +7 707 240 2525
Rehabilitation Department: +7 778 001 7352 (Zharkova str., 275 a, Baykadamova str.)
Can a student transfer from one educational program to another educational program, from one language department to another?

A student can transfer to another EP subject to the absence of academic debts in the first semester of the first year and with a difference of no more than 5 disciplines. To transfer to another EP, the student must write an application in room 111 or in his personal account in the AIS Platonus database for transfer within the university from one EP to another, with the provision of an academic transcript to calculate the difference. If there is a difference of no more than 5 disciplines, a transfer order is issued, after signing the order in the student’s personal account, the EP, the language of instruction is changed. Next, the order is sent to the advising center, where the student must register for the discipline again according to his EP. The difference that will be revealed is rented on a fee basis.
I was expelled, I want to be reinstated as an AlmaU student, where should I apply?

On the University’s website, in the “Students” section, select the Student Support Center, in the contacts you will find an e-mail where you can write a letter saying that you want to recover
I'm staying for a repeat course of study, where should I apply?

Students who stay for a repeat course need to go to the 111 office of the Student Support Center and get a table of offsets, as well as in the 111 office they need to sign an additional agreement to the main agreement. Based on the offset table, it is necessary to register for the disciplines of the current semester. If there are problems with registration, the student can contact the advising center.
What should I do to transfer to the next course?

The transfer from the course to the course of students is carried out automatically based on the transfer GPA score. The transfer score is approved by the Academic Council of the University.
Instructions for filling out applications for a certificate of GTSVP (manual), the military enlistment office (on conscription) and at the place of demand

Log in to the Platonus system https://platonus.almau.edu.kz/login and to log in (enter your username and password*)
In your personal account, the student can receive a certificate at the place of request, at the military enlistment office, at SPPC with a confirming QR code in PDF format. This certificate is valid for 10 working days. The student must log in to his personal account almaunion.almau.edu.kz
1) On the main page on the right, select the “Site Map” module
2) Then log in to your personal account
3) Select the category “Issuance of certificates”
4) Type of service “SPPC”, “certificate for the military enlistment office”, “at the place of demand”
Notes * If you do not have/ if you forgot it / lost it / there was no Login and password at all, then you can contact the Advising Center and get them individually.
4) Click submit an application
5) Fill in all required fields in the “Applicant information” tab. The email and phone number must be up to date
6) Click the “Application information” tab and select the language of the document to be issued.
7) Click on the “Apply” button
8) The “Issued document” tab appears. Click on it and download your help

Contact information

227 Rozybakieva Street, Almaty

support.cent@almau.edu.kz

+7 (727) 313-30-58

Monday - Friday, 9:00 - 18:00

If you need any other document, please contact us and we will provide you with the necessary information.

Description

Our core services include:

Academic issues

Financial support

Visa support

Frequently asked questions

Contact information